First time buyers who had no idea what we were doing. We had a complication with the lender and Shannon was phenomenal advocating on our behalf. She texted all hours of the night when we had questions. She comforted me when I was in tears and didn't think we were going to get the house. And she has checked in with us even after the sale was complete. We started working with her on a total whim. And I'm never moving again, but I'd fight to use Shannon if we have to.
Shannon was very helpful in selling our home. She was always available when needed and did a great job discussing strategies.